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Shipping

Our Free Shipping Service
Your order is managed and delivered by our sales and delivery professionals who take great care to meet your scheduled delivery times, set up and consult you about the products you have purchased in your order, and show you how to use it.

Delivery time
We provide and set up scheduled delivery times for you according to your schedule, and set up and demonstrate your products at home. So, typically, it may take 30 minutes for delivery, depending on what you ordered and what demo you need

Return Policy
We hope you enjoy what you ordered! But in case you're not 100% satisfied, we've made the return process super easy.

      1 The product itself has quality problems
      2 Product damage occurred during transportation
      3 Incorrect delivery of the goods, the product does not conform to the ordered product, and can apply for return or exchange without affecting the secondary sales.
      The following conditions do not apply to 7 days no reason to return:

      1 Personal customized goods;

      2 The product has been used (the electronic product is considered to have been used once it is energized);

      3 The commodity and its functional parts, accessories appearance wear;

      4 If the outer packaging of the goods is lost or seriously damaged (except for unpacking), it will actually affect the secondary sales of the goods. This situation does not apply for 7 days without reason to return.

      5 Others are not suitable for return according to the nature of the goods, and that have been confirmed by you at the time of purchase as not suitable for return of goods;

      6 Other circumstances in which the goods are not in good condition affecting the second sale;

How to apply for a return
      1. Return and exchange due to personal reasons: Within 7 days from the date of receipt of the goods, send an email to the after-sales service center without affecting the secondary sales. After-sales customer service will accept your request within 1- 3 working days after receiving the email, and the freight incurred by the return and exchange shall be borne by yourself.

      2. Return and exchange due to quality reasons: Within 7 days from the date of receipt of the goods, send an email to dancing@consigneesp.com to the after-sales service center, the customer service will accept the application within 1-3 working days after receiving the mail. Your request, the freight generated by the return and exchange will be borne by us.

      3.About return: Within 7 days from the date of receipt of the goods, please contact the courier company directly. After the courier company receives the goods, the courier company will inform us of the refund related matters. Our company will complete the refund process within 15 working days.

      Please indicate the order number, name, phone number and return to the 24-hour online customer service.

Disclaimer

1. Unless otherwise expressly stated in writing, this website and all information, content, materials, products (including software) and services contained in or otherwise made available to you through this website are provided on an "as is" basis.



2. Unless otherwise expressly stated in writing, we make no representations or warranties of any kind, express or implied, regarding the operation of this website and the information, content, materials, products (including software) or services contained on this website .



3. We do not warrant that all information, content, materials, products (including software) and services contained in or otherwise made available to you through this website, its servers or emails and messages sent from this website are free of viruses or other harmful ingredients.



4. If the sales system of this website crashes or cannot be used normally due to force majeure or other reasons beyond the control of this website, so that online transactions cannot be completed or relevant information and records are lost, we will reasonably assist in handling the aftermath, but we will not be responsible for any liability for damages.

Privacy Agreement
We regard the protection of personal information as a social responsibility, and strive to manage and operate our website so that customers can use it with peace of mind and worry free.

Introduction

mr.peony-mall.com (hereinafter referred to as the "Company") considers that the protection of personal information is a social responsibility, and in order to manage and operate an online shop that customers can use with confidence, the online shop is as follows. "Privacy Policy" has been established.

Scope of application of personal information processing

When customers use mr.peony-mall.com (hereinafter referred to as "the website") to purchase products, contact us, subscribe to e-mail magazines, etc., the processing of personal information will be applied. Personal information collected when customers using this website will be managed in accordance with our Personal Information Handling Policy.

Purpose of use of personal information

In addition to the purpose of providing services on this website, we may use personal information and order information collected from customers (including information related to customers' order history) for the purposes set out in the following items. We will not use your personal information for purposes other than providing services on this website or for the purposes specified below.

When introducing our products and services to customers

When the company handles the order procedure on behalf of the customer, confirms the order content, and changes the procedure

When responding to customer inquiries

Ask customers to provide their opinions and impressions of our services

For purposes for which the company has contacted the customer individually and obtained individual consent

Create statistics by customer attributes (age, address, etc.)

Provide and display information and services that match each customer's preferences

Safe management of personal information

In order to ensure the accuracy and security of personal information, we will take reasonable security measures for access management of personal information, restrictions on taking out methods, unauthorized access, leakage, loss, destruction, tampering, etc. In addition, in the event of an accident such as leakage of personal information, we will promptly take appropriate measures, including measures to prevent recurrence.

Storage of personal information

The company may delegate work to the extent necessary to achieve the clearly stated purpose of use. In this case, we will properly manage and supervise the subcontractor.



(Subcontractors include shipping companies, direct mail printing companies, collection and sales companies in the case of non-payment, etc.)

About Us
PHV shopping mall is a comprehensive online shopping destination, offering a wide array of popular products across various categories! We at PHV are dedicated to providing a safer, faster, and more cost-effective online shopping experience for our customers, aiming to deliver a complete one-stop online shopping journey.

Our team consists of seasoned e-commerce professionals, a logistics and distribution crew, and a robust after-sales service department. To better serve our customers, we have expanded our business scope after thorough consideration to enhance the shopping experience. Embracing the principles of convenience, discounts, and efficiency, we continue to offer our new and returning customers superior products and service support.

We subscribe to the philosophy of "more fashionable and better quality", striving to establish a convenient and trustworthy one-stop shopping platform. By minimizing intermediary processes, we have garnered acclaim from every customer. We firmly believe that attention to detail is crucial for success, and exceptional service creates value. Over the years, our team has earned the trust of an increasing number of customers through honest operation, high-quality service, and competitive product pricing.

PHV upholds the timeless core values of "customer focus, quality pursuit, respect for customers, and crafting exquisite products." Through retail, we aim to provide our customers with high-quality, affordable, safe, and reliable products, working together towards a better life.

PHV firmly believes in enriching every customer with fashion and brand value as part of our long-term vision. We are committed to this goal and continuously making progress.

After-sales service line: support@turnebuy.com

Our online customer service hours are from 9:00 to 18:00 (UTC/GMT+08:00).

We will respond within 24 working hours (1 office day).